Service
Maintenance & Support
We stay on after launch.
Software isn't finished when it ships. Operating systems update, third-party APIs change, users find edge cases, and the business needs things the original scope didn't cover. Support is a defined agreement with a stated response time — not an informal favour. You know who to contact and when to expect an answer.
What's included
- Bug fixes with agreed response times
- Operating system and dependency updates
- App store resubmissions when platform requirements change
- Uptime and error monitoring
- Security patches
- Small feature additions within a monthly allowance
- Monthly report on performance and issues
FAQ
Questions clients ask
What response time do we get?
It depends on the tier. Response times are stated in the agreement rather than left informal, so you always know when to expect an answer.
Are new features included?
Small additions fall within a monthly allowance. Anything larger is scoped and quoted as its own project.
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